items that conform to the examples we display on our website and in our
physical locations. Our products are all handmade and may be manufactured from
reclaimed products and/or given a weathered look and may contain minimal
variations and imperfections, including size, color and/or scratches. Colors
will always vary from piece to piece. Special colors/patterns for specific
items may be requested but will require a minimum of two weeks. Colors will be
replicated but two pieces will never be the same.
colors of items that you receive in your order may not be the same as the items
that you see in our website. Colors variations will always be present with our
items. If you require specific colors please notify us via email so we can pick
the colors of the items.
Imports accepts orders via our websites, e-mail to firstname.lastname@example.org or via
fax to 956-753-3025. Phone orders are accepted but customer must have order
ready with item numbers and quantities ready. Our terms and conditions apply to
all orders placed via any of the methods mentioned or placed directly in our
received by Gmex Imports is not refundable however can be used in future orders
as a credit. We will not refund that amount back under any circumstances.
minimum orders for initial orders is $1,000; Re-orders is $500 worth of
merchandise. Orders will not be processed until upfront is received (view
Payment terms). We may provide an approximate estimate of what is in-stock but
changes may occur from the initial product in-stock estimate to actual order
being taken out. Changes to orders are only acceptable before we begin the
process of packing/loading an order. Gmex Imports reserves the right to
initiate the process of packing at its own discretion.
can be placed directly in our main warehouse but a minimum purchase of $3,000
is required. Appointments are required to place orders directly with us.
We do not
offer any terms, all shipments must be paid in full before shipments are
released. We require a 50% upfront from total order value to start processing
an order. Credit card will be filed until order is shipped. Credit card will be
charged for merchandise ready to ship and for shipment costs. We accept Visa,
MasterCard and Discover credit cards. Company checks and wire transfers are
also accepted, fees for bounced checks is $30 and wire transfers there is a $25
fee. Unfortunately, payments done by check, we will hold order until check has
been cleared by bank.
costs depend on order volume, weight and area shipping to. Shipping cost will
be invoiced with order. Orders may not be cancelled if in transit. If any order
is refused at the time of delivery, consignee (customer) is responsible for any
re-delivery, storage and/or ship back or any other fees incurred from refusing
delivery. A restocking fee of 25% will be charged for refused shipments.
Shipping is done by third-party companies; we are not responsible for any
delays for orders in-transit. Please let us know in advance if you need an
order to arrive before a specific date. Always verify that shipping information
is current and/or correct, fees apply for any corrections done to shipments
in-transit. We do not ship via FedEx or UPS, All orders are shipped palletized.
Any special shipping requests must be made at the time of order is made. If you
require any of these or any other special requests for delivery please contact
us for more information. If consignee(customer) requests additional services
directly with freight company; Gmex Imports will automatically bill the credit
card that was provided for order. The following request might incur fees(which
vary depending on company) by certain freight companies;
Appointment/Call before delivery
access at delivery
pallet(s) look like they have been damaged make sure to specify in the delivery
receipt and specify visible damage in pallet. Gmex Imports is not responsible
for damages done during transit, however we will do a damage claim directly
with the freight company and will give any credit that is received by the
freight company. All damage claims must be received within 5 days of
merchandise delivery, we will automatically decline any claims after that
period. Take pictures of the pallet in the way it was received. If product has
welds that are off we will cover up $50 credit for welding. No credits will be
given for scratched product, we do not sell perfect product. We will require
individual images of the damaged product and description of damage. All credits
approved will credited towards next order.
is inspected before building any order; Gmex is not responsible for damages
done by the freight company.
information collected by us through our website is solely used by us. Only we
have access to information provided by our customers. We will not sell, share
or trade customer information. We may share information with third party
providers like freight companies. Credit card information will never be
archived, unless otherwise noted by customer in writing.
always try to maintain the best pricing available to our customers. We reserve
the right to change pricing for any of our lines without prior notice. We
reserve the right to change any prices that have been mistakenly added to our
made pieces have a minimum of six pieces per design. A security deposit is
required to start any process for custom made pieces. All sales for custom made
pieces are final no exceptions. Samples for custom made pieces can be shipped
to our warehouse for more accurate productions. Even if samples are received we
do not guarantee that custom made pieces will be perfect. Due to the nature of
all products being handmade variations will happen but not limited to size and
special arrangement and/or modifications to our terms of service between Gmex
Imports and a customer must be done in writing.